We're assured that you'll certainly be satisfied with your purchase from our store because each and every item is inspected and tested for quality manually. Though we agree that not all customers are the same and each one is unique, so we are flexible to fulfill your specific needs. Client care and services are our main concerns.
Receiving your order is assured! In case your package is missing or lost, we're going to ship another one and we'll pay for the cost.
We accept Credit card payments and Western Union only when ordering on the website. For wholesales we accept Bank transfers and money orders.
All orders are shipped out of our warehouse in China straight to your door, you should always receive an order confirmation and tracking number by email. You can then follow the tracking updates to keep up to date with your shipment. Kindly allow up to 10 days after shipment before contacting regarding a shipment's status. Always make sure your shipping details (Adress and phone number mainly) are correct, we aren't responsable for reshipping if the address provided was wrong. We won't guarantee there will be no import taxes, that is not our responsability, it's the buyer's.(But We will mark the package as a gift, generally no customs duties)
For some reason, if you're not happy with your order, make sure to let us know right away, so we can work things out.
We shall offer you directions on returning your item(s). For a refund, you need to return your order within 3 days after receiving it. You have to ship back your package via courier, in your own expenses, and email us the tracking number and order reference to apply for a refund. Refunds are made to the same Credit Card used for payment, and could process for up to 7 working days after we get back the returned goods and inspect for any damages.
Please include the following information when emailing our customer support. It would speed-up the process of returns.
What you need to provide:
- Your full name and phone number.
- The order reference and amount paid.
- The exact date you have placed the order and the date you have received it.
- All The products and quantity ordered.
- An explanation of the dissatisfaction and your best solution.